Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Consumers will always want better prices, selection, and convenience. Ultimately, an omnichannel strategy can help drive increased sales and revenue.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Pointillist

JUNE 7, 2021

In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. “ Companies cannot solve customer needs within the traditional organizational silos.

Measurement 71

Measurement 2021 Management Omnichannel 71

ShepHyken

JULY 29, 2016

Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. One of the most-important factors in providing an exceptional customer service experience is personalizing each and every touchpoint between you (the business or service provider) and your customers.

Blog 89

Blog Customer Service 2005 Social Media 89

Integrity Solutions

SEPTEMBER 28, 2023

An effective customer service training program will take into account the process, skills, behaviors, attitudes and values that are required to consistently deliver amazing customer experiences. During the pandemic, 59% of consumers and 71% of business buyers switched to companies with values that aligned with theirs.

Customer Service Training 107

Customer Service Training Customer Service Contact Center Culture 107