CSM Magazine

JUNE 16, 2023

IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. This enables virtual agents to offer accurate and precise answers, as well as gaining valuable knowledge from business documents and speeding up essential processes.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . The universal popularity of voice user interfaces such as Siri, Alexa, and Google Assistant only further evidences the shift toward natural, conversational interactions between user and computer.

2028 69

2028 2030 Interaction Virtual Agent 69

Bold360

FEBRUARY 20, 2019

On the other end of the spectrum is a fully personified virtual agent that takes the form and personality of a human – with a face and a name. However, if you are a consumer brand you may want to give the design more attention to drive clicks and create familiarity. “Sorry, I didn’t understand that?” ).

2001 40

2001 Virtual Agent Brands Banking 40

West Monroe

JANUARY 9, 2018

Many other terms tend to act as catch-alls, encompassing both text and voice-based interfaces – such as “Intelligent Digital Assistants”, “Virtual Agents”, “Conversational Assistants”, or similar variations. Users are also interacting with a decreasing number of mobile apps, with many using less than 20 apps on a regular basis.

Technology 58

Technology Reference Multi-Channel Virtual Agent 58

Inbenta

NOVEMBER 15, 2022

Virtual agents and chatbots. Conversational AI solutions like AI-powered intelligent chatbots use Natural Language Processing to understand the meaning behind the user’s queries and answer them in an accurate way. Thanks to NLP technology, chatbots have become more human-like. NLP industry-specific use case examples.

E Commerce 96

E Commerce Document Healthcare Banking 96