CSM Magazine

DECEMBER 7, 2022

A contact center serves as a primary hub for customer service through which customers can connect with the organization around different mediums. Contact centers are the heart of your business and play a vital role in the customer experience approach.

Contact Center 52

Contact Center Poor Customer Service Customer Service Representative 2018 52

CSM Magazine

MARCH 31, 2022

How are voicebots changing the customer experience? The customer service industry is one of the first to adopt voicebot technology. This is because voicebots can help improve customer service in a number of ways: They can provide quick and easy access to information. Collect customer information.

Customer Service 52

Customer Service Contact Center Customer Service Representative Technology 52

CSM Magazine

OCTOBER 30, 2019

Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio company, says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences.

Customer Experience 40

Customer Experience Contact Center Average Handle Time Call Recording 40

Myra Golden

OCTOBER 26, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Sign up and join Myra over coffee every week.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

OCTOBER 26, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Sign up and join Myra over coffee every week.

Magazine 88

Magazine Social Media Customer Service Representative Contact Center 88

Myra Golden

AUGUST 27, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69

Myra Golden

AUGUST 27, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Sign up and join Myra over coffee every week.

Magazine 69

Magazine Social Media Customer Service Representative Contact Center 69