Contact Center Multi-Channel Omnichannel Virtual Agent 
UJET
MARCH 22, 2021
We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. So the saying “meet your customers where they are” has always referred to the channel they were in. We accelerated multi-year digital transformation initiatives down into a couple of weeks.
Kustomer
JUNE 27, 2022
Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.
NICE inContact
MAY 21, 2019
Self-service can be anything from a virtual agent that is capable of responding to a specific question to fully AI-enabled smart chatbots that can anticipate and automate work for the advisor. It may be a simple DTMF-based IVR or a sophisticated voice-enabled intelligent IVR that fully automates actions.
Expert insights. Personalized for you.
82 
Let's personalize your content