CSM Magazine

JUNE 4, 2019

Driving Mobility , a nationwide network of independent organisations that offers professional advice and assessments for people who need to gain or retain independence through mobility, has appointed CRM specialists Silverbear to deliver its digital transformation programme.

Transportation 40

Transportation Government Books Information 40

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Pointillist

FEBRUARY 19, 2019

Andrew George is the Associate Director, National Customer Experience Marketing for the Canadian Red Cross. What business challenges led you to consider using a customer journey analytics platform in the first place? Steve : How has the process of journey visualization changed for you? We have four databases across the country.

Multi-Channel 40

Multi-Channel Customer Experience Customer Journey 2019 40

Think Customers

OCTOBER 14, 2019

Demographic changes, wage stagnation, competition from new donation platforms, and other factors make it increasingly difficult for non-profit organizations to operate as usual. population contribute to charities, but that number has been decreasing. million, according to the National Center for Charitable Statistics.

Engagement 8

Engagement Social Media Connections 2017 8