ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences.

Article 93

Article 2021 Customer Service Hospitality 93

ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? Impressed by the genius of Van Gogh, pretend you could hire him as your customer experience consultant. by Jon Picoult.

Article 91

Article 2021 Customer Service Retail 91

Experience Investigators by 360Connext

FEBRUARY 9, 2015

As more leaders discuss becoming customer-centric, I wonder how many actually walk the talk and put actions into their plans. What if customer-centric ideas and tactics were included in all strategy plans ? A strategy that is truly customer customer-focused needs to include ideas like these: 1.

Customer Centricity 268

Customer Centricity Social Media Consulting Leadership 268

CSM Magazine

FEBRUARY 9, 2018

Today’s customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to provide good customers service — rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy.

Customer Experience 40

Customer Experience Measurement Feedback Customers 40

Kayako

MARCH 14, 2017

From the product design and manufacture to marketing and sales, packaging, delivery, and customer service, their tight grip over the entire customer experience is wielded as a key advantage in often competitive, price-sensitive niches. Paying lip service to customer service is not enough.

Brands 39

Brands Customer Experience Retail 2017 39

Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. What aspects of the customer experience are most important to our organisation? INTRODUCTION.

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40