Culture Employee Experience Magazine Return on Investment 
CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!".
CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!".
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CSM Magazine
JUNE 1, 2021
New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. 47% of agents say that customer sentiment is the biggest impact or detractor on workplace culture. Remote or hybrid models seem to be here to stay for contact centres.
West Monroe
JANUARY 30, 2019
A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment. Hire for the desired future state skill sets and culture. Build a Measurement Framework.
Bold360
DECEMBER 1, 2016
Her writing has appeared in The Week, Forbes, the Chicago Tribune, The Daily Beast, VICE Motherboard, Reason magazine, Talking Points Memo, and other publications. “The biggest mistake companies make when evaluating and purchasing customer experience software is, ironically…” Ignoring the customer experience!
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