InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. However, success in managing the customer experience is founded on a company’s ability to listen.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

Lumoa

OCTOBER 24, 2023

This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?” Promoter scores, sales, and revenue all go up when your customer base is happy and satisfied.

Competitive Advantage 83

Competitive Advantage Customer Experience Net Promoter Score Culture 83

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Measure the impact of customer behavior on KPIs (e.g. By Steve Offsey. Uncover behavioral segments.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

CustomerSuccessBox

MARCH 4, 2022

Create a global professional services company to assist customers with anything from onboarding and training to multi-stage, long-term digital transformation projects. Suggested Resource : Customer Success Interview Template. Qualifications of a Vice President-Customer Success (sample). Understand the business.

Customer Success 52

Customer Success Demo Customers Leadership 52

Lumoa

APRIL 24, 2018

Companies need to employ multiple sources of information to tell the story of customers lives. The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences."

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

SuiteCX

FEBRUARY 22, 2017

The customer-experience community also has various definitions for MOTs in relation to the customer journey. There, customer interactions are typically called “touchpoints,” and MOTs are the more significant touchpoints. Some identify various touchpoints where significant value is or is not realized.

Touchpoint 45

Touchpoint Definition Airlines Interaction 45

SuiteCX

FEBRUARY 22, 2017

The customer-experience community also has various definitions for MOTs in relation to the customer journey. There, customer interactions are typically called “touchpoints,” and MOTs are the more significant touchpoints. Some identify various touchpoints where significant value is or is not realized.

Touchpoint 40

Touchpoint Definition Airlines Interaction 40