Confirmit

OCTOBER 18, 2018

Preventing customer churn is also in essence the main objective of most customer experience programs, and often the most tangible one as linking customer loyalty to revenue from repeat business and positive word of mouth is a well-established way to fund CX improvement efforts, like the development of a new customer loyalty program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. This is a secret weapon that leading businesses use to transform satisfied customers into repeat businesses and zero-cost brand ambassadors. Build a strong customer referral program.

2023 98

2023 Return on Investment Social Media Sales 98

Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. Finally, we’ll show you how you can leverage customer loyalty to promote B2B referral programs that expand your customer base and increase your revenue.

B2B 108

B2B Loyalty Net Promoter Score B2C 108

Thematic

MARCH 27, 2024

Step 3: Customer Segmentation Based on Risk Not all at-risk customers are at the same stage of disengagement. Segmenting your customer base by risk level allows you to tailor interventions and resources effectively.  The financial and reputational costs are simply too high to ignore.

Feedback 62

Feedback Net Promoter Score Customer Centricity Customers 62

BirdEye

APRIL 7, 2023

Some standard marketing KPI examples are leads, revenue, return on investment, etc. Knowing exactly how much it costs to generate each lead is vital for a business’s financial planning and goal-setting exercise. Conversion rate measures the percentage of people who complete a desired action based on your marketing efforts.

2023 52

2023 Marketing Social Media Return on Investment 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Continued evolution to being truly customer-centric.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. In the long term, a VOC program can also reduce your internal costs by improving your organizational processes. Final thoughts.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101