CSM Magazine

FEBRUARY 9, 2022

Join us as our panel of leading experts discuss how they are seeking to prosper from the opportunities that 2022 promises and discover the insights that will help you to identify the focal points of your successful customer service strategy! Diane Haluszka, Director Customer Service, PVH Corp (Tommy Hilfiger/Calvin Klein).

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

C3Centricity

AUGUST 17, 2020

Up until the covid-19 virus hit across the globe, almost every single organisation, big or small, recognised the importance of satisfying their customers. But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions. Customers 2020 Report.

Customer Centricity 63

Customer Centricity Social Media Poor Customer Service Airlines 63

C3Centricity

DECEMBER 3, 2018

These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers. They talk about customer centricity but very few actually go beyond voicing their opinions. Just think customer first in everything you do!

2016 59

2016 Poor Customer Service Social Media 2020 59