Second to None

OCTOBER 23, 2018

Ultimately, pizza brands must be willing to collect, listen and respond to customer feedback to find success in the modern marketplace. Pizza Magazine Quarterly released a state of the industry report, offering insights into where your brand should focus its energy and resources to best connect with customers. 1,2,3,4 [link].

Brands 74

Brands Measurement Magazine Customer Centricity 74

CSM Magazine

FEBRUARY 9, 2022

Join us as our panel of leading experts discuss how they are seeking to prosper from the opportunities that 2022 promises and discover the insights that will help you to identify the focal points of your successful customer service strategy! Diane Haluszka, Director Customer Service, PVH Corp (Tommy Hilfiger/Calvin Klein).

Customer Service Strategies 52

Customer Service Strategies 2022 Webinar Customer Service 52

Second to None

AUGUST 30, 2018

Which, in some cases, can cost a company millions of dollars and lead to poor customer service. As Fortune Magazine columnist Thomas Stewart says : “Human beings want to pledge allegiance to something. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Social Media 94

Social Media Loyalty Advertising Magazine 94

CSM Magazine

DECEMBER 3, 2021

Being customer-centric is more than just offering a good product or service. Customer-oriented businesses like casinos go the extra mile to make people’s lives easier, even if it means working harder. Unfortunately, many gambling businesses toss aside guests after they become customers because they think they’re done.

Social Media 59

Social Media Customer Centricity Poor Customer Service Omnichannel 59

CSM Magazine

DECEMBER 13, 2023

In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.

Customer Service 52

Customer Service Call Center Customer Satisfaction Poor Customer Service 52

CSM Magazine

MARCH 3, 2016

The UK’s consumers are not just abandoning one-off purchases, they are also switching long-term allegiance as a result of poor customer service; almost half (46%) of consumers have moved to a competitor because of poor customer service.

Brands 40

Brands Poor Customer Service Customer Experience Sales 40

CSM Magazine

OCTOBER 22, 2019

You’ll both focus on and take care of your customers to meet each and every one of their needs. Or you’ll drop the ball and have unhappy and dissatisfied customers due to poor customer service. So, create a training program to teach key staff members on how to effectively provide customer service to your clients.

Customer Service 40

Customer Service Marketing Poor Customer Service Social Media 40