Comm100

APRIL 27, 2020

The good news is that there are lots of ways that companies can structure their teams and set up their customer service systems to meet customer demands and properly allocate their workforce. Omnichannel routing allows companies to connect customers to the right agent at the right time, instantly and automatically.

Omnichannel 59

Omnichannel Download Automotive Connections 59

Storyminers

JANUARY 24, 2017

Nordstrom is well respected for its exemplary customer service. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. Great design.

Contact Center 53

Contact Center 2017 Brands Hospitality 53

Storyminers

JANUARY 24, 2017

Nordstrom is well respected for its exemplary customer service. After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. Great design.

Contact Center 34

Contact Center 2017 Brands Hospitality 34

Grade.us

JULY 17, 2018

Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. Why would customers care about a vanishing report you create?

Marketing 20

Marketing Social Media Sports Events 20