ShepHyken

DECEMBER 11, 2019

Surprise and delight your customers by sending them an old-fashioned, handwritten note in an envelope with an address and a stamp. Who doesn’t love fast service? Jimmy John’s , the fast-food chain known for “freaky fast” service and delivery, knows how much customers appreciate speed. Send a thank-you note.

2020 118

2020 Customer Service Fashion Customer Service Training 118

ShepHyken

AUGUST 29, 2016

My Comment: Customers want an easy and frictionless experience, especially when they have to connect with a company’s call or support center. In this short article, Mike Cannova, the director of Advance Customer Care for ShoreTel, shares five important strategies and processes to create a better customer experience.

2016 0

2016 Article Net Promoter Score Customer Service 0

Thematic

DECEMBER 12, 2022

When I speak to market researchers and insights analysts, they often share how they “cut their teeth” manually coding open-ends. The second issue often happens when a predefined taxonomy is applied to feedback, or when people who create the taxonomy aren’t close to customer issues. Use case 3.

Feedback 71

Feedback B2C Fashion Customers 71

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 52

Customer Service Customer Experience Magazine Books 52