ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. SparkCentral) Social media isn’t just for marketing anymore.

2017 59

2017 Article Social Media Customer Service 59

ShepHyken

JULY 11, 2016

“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? I J Golding) I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. by Ian Golding. (I For information contact or www.hyken.com.

2016 81

2016 Article Customer Service Loyalty Programs 81

Smith+co CX

APRIL 23, 2013

Fashion retailer Burberry, reported an 8 percent rise in sales from its stores for the period ending 31st March. One – it’s often based on generic customer service training programmes rather than being grounded in the organisation’s brand promise and desired customer experience. Here’s why.

Retail 31

Retail Multi-Channel Customer Experience Fashion 31

Thematic

DECEMBER 12, 2022

When I speak to market researchers and insights analysts, they often share how they “cut their teeth” manually coding open-ends. The second issue often happens when a predefined taxonomy is applied to feedback, or when people who create the taxonomy aren’t close to customer issues. Use case 3.

Feedback 71

Feedback B2C Fashion Customers 71

ShepHyken

DECEMBER 16, 2019

Look no further than here as the author has compiled a list of motivational, inspirational and just plain, good, old-fashioned advice from customer service and experience experts from around the world. Forrester) I have just published a post sharing some of our marketing predictions for 2020. A hundred and fifty of them!

Article 109

Article 2019 Customer Service Social Media 109

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySparrow

OCTOBER 1, 2023

They handpick items that align with your tastes, provide expert fashion advice, and even arrange exclusive events where you can preview the latest collections. Segment Your Customer Base : Group your customers into segments based on their needs, preferences, and behavior. Instead, you’re treated like a VIP.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

ProProfs Chat

JUNE 15, 2020

With more than 60% of consumers finding customers experience an important factor (irrespective of price), it becomes all the more crucial for your business to look into substantial customer-oriented marketing strategies. That means you need to make customer needs and happiness your top priority. Make Use of Social Media.

Social Media 105

Social Media E-support E Commerce Customer Satisfaction 105

ShepHyken

AUGUST 29, 2016

The 5-year-old company, which has few peers in the market, is on track to do $50 million in sales this year. My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. The Future of Customer Loyalty is Flexibility by Jim Tierney.

2016 0

2016 Article Net Promoter Score Customer Service 0