transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.

E Commerce 87

E Commerce E-support Social Media 2017 87

CSM Magazine

SEPTEMBER 14, 2023

certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support.

Consumers 59

Consumers E Commerce Multi-Channel E-support 59

Kustomer

JANUARY 7, 2022

Why Holiday Customer Self-Service Matters. While e-commerce continues to gain significant ground, Accenture does report that shoppers are also looking forward to in-store, in-person experiences once again. In addition, social media platforms have been an increasingly popular channel for consumers.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

transcosmos Information Systems

MAY 31, 2018

E-commerce greatly flourished over the last few years not only due to the vast improvements made with the Internet (i.e., An omnichannel strategy refers to unifying the many channels available to users to access a store and create a harmonious buying process that utilizes one or more of these channels.

E Commerce 83

E Commerce Omnichannel E-support Multi-Channel 83

SurveySensum

MAY 20, 2020

You can talk or text Zappos customer support. Ford , a Multi-national company like Ford have initiated a ‘ Built to Lend a Hand ’ campaign that offers payment relief and credit support and Budweiser has redeployed $5 million to the American Red Cross. Use of omnichannel to listen and engage customers.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

SurveySparrow

JUNE 21, 2019

What is Omnichannel customer experience: Omnichannel customer experience integrates text, social media, email, IMs, etc, to provide a messaging that is not only aligned but also where customers can expect the same kind of service and experience across all channels.

Omnichannel 56

Omnichannel E Commerce Customer Experience Social Media 56

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. What Are the Benefits of Customer Service Software?

2022 98

2022 Customer Service E Commerce E-support 98