Customer Care Return on Investment Sales Webinar 
CX Workout - Ideas Blog
OCTOBER 3, 2018
The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.
CX Workout - Ideas Blog
OCTOBER 3, 2018
The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.
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CX Workout - Ideas Blog
OCTOBER 3, 2018
The Most Misunderstood Thing About Customer Experience Design from Joe Wheeler on Vimeo. Thank you so much for joining today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Full transcript below: Welcome everyone! Just a little housekeeping before we get started.
Gainsight
MARCH 21, 2019
The natural tendency of customers and vendors is to drift apart, not closer together. Let’s say it another way: The natural tendency of all your customers is to churn. You make the sale, close the deal. Every ex-customer is just another lead for a new sale. Watch the webinar version of this post!
Stella Connect
MAY 11, 2017
Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment. It even has the power to turn the contact center from a cost center into a profit center by closing the service-sales gap.
Thematic
NOVEMBER 13, 2018
With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. Indirect feedback: When customers talk about the company but not necessarily to it. Look at how much it costs to acquire customers.
Grade.us
JUNE 2, 2020
We also develop a ton of marketing collateral, sales assets, and lead gen tools for our agencies to use to close clients. GatherUp has the standard ORM and CX features — request and respond to reviews, monitor listings, send and receive surveys, manage customer feedback and support, etc. Customer onboarding needs work.
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