BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Studies estimate that 90% of startups fail, with 10% failing in the first year.

2023 98

2023 Return on Investment Social Media Sales 98

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . You want to be considered like a Sales or a Marketing department. The technology that drives a successful digital-led Customer Success program. Q&A Recap.

Customer Success 98

Customer Success Webinar Communication Interaction 98

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. I’ve been espousing and proving the return on investment in focusing on the customer base for many, many years.

Chief Customer Officer 150

Chief Customer Officer Customer Experience Social Media Return on Investment 150

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Confirmit

OCTOBER 18, 2018

Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Watch the full webinar. Launching a #cctr #analytics program?

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . You want to be considered like a Sales or a Marketing department. The technology that drives a successful digital-led Customer Success program. Q&A Recap.

Customer Success 52

Customer Success Webinar Communication Interaction 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

ChurnZero

FEBRUARY 21, 2020

For example, to celebrate closing a long and challenging sales cycle, our Account Executive and his prospect-turned-customer wanted to share a beer together. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Webinar 52

Webinar Return on Investment Customer Retention Customer Success 52

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

ChurnZero

MARCH 24, 2020

Forming parallels relationships makes it easier to keep your buyer engaged post-sale, through creating distinct spaces for strategic conversations vs. in-the weeds meetings, for trouble-shooting and the like. . . Upcoming Webinar: Unpacking the Power of the Executive Business Review. Reason #1: Be like your customers.

Webinar 60

Webinar Return on Investment Customer Success Customers 60

BirdEye

FEBRUARY 21, 2023

These activities are designed to build brand awareness, drive sales and engagement, manage customer relationships, and promote products and services. When used effectively, social media marketing can be a powerful tool for driving sales and growing a business.

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role.

2020 72

2020 Customer Success Events Workshop 72

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs. This is also not really a sales thing.

Webinar 64

Webinar B2B Return on Investment Customers 64

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. Self-service is just another form of customer service, and it often carries the highest return on investment for two reasons.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. Number One: No return on investment—no return at renewal. Are you communicating it to your customers through regular webinars and demos? Watch the webinar version of this post! But is that true? What happens?

ROI 78

ROI Webinar Return on Investment Customers 78

SmartKarrot

APRIL 15, 2022

Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. Generate thought leadership and webinars on key Market dynamics and/or best practice. Work with content marketing to provide ongoing tailored content to existing partner ie newsletters, webinars, and events.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

APRIL 3, 2020

But how do you systematically ensure they maximize their return on investment? To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. Q&A Recap.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Customer Success 69

Customer Success Culture 2025 Webinar 69

Stella Connect

MAY 11, 2017

Talk about a return on investment. It even has the power to turn the contact center from a cost center into a profit center by closing the service-sales gap. Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ).

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. Your customer support team, of course, can’t address and resolve loads of customer queries and requests on varied platforms like forums, webinars, email, social media, etc. Go the SMS way.

Customer Success 70

Customer Success Social Media Net Promoter Score Omnichannel 70

ChurnZero

MARCH 20, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

Team Support

FEBRUARY 23, 2021

Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. Analysis of sales pricing, commitments and deal quality. Where does your customer support team fit in?

B2B 78

B2B Return on Investment ROI Webinar 78

ChurnZero

FEBRUARY 25, 2020

Be personalized – Be sure you gather information from Sales and do your research before you talk to the customer to make sure the whole experience is geared towards their objectives and needs that have already been shared in the sales process. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

SurveySparrow

APRIL 23, 2023

Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). However, it comes with both benefits and drawbacks.

B2B 52

B2B Marketing Social Media Advertising 52

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

White Paper 71

White Paper Advertising Sales Social Media 71

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. This approach separated the pre-sales buyer’s journey from the post-sales customer journey. Product webinars. Case Studies. Datasheets.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. Viewed through the customer experience (CX) lens, a more effective structure became clear: Dedicated implementation resources focused on supporting a smooth Sales-to-CS handoff.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

SmartKarrot

JUNE 30, 2021

Costs of the solution are high More decision makers involved in a sale Products are poorly targeted New pain points arise due to product use Product does not serve the needs of customer as expected. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Eptica

NOVEMBER 14, 2018

We provide a powerful platform , and my role as Customer Success Manager is to work with our clients so that they get real value and return on investment when using Eptica. My objective is to ensure customers maximize their use of Eptica in ways that meet their business needs. How do you help customers?

Customer Success 62

Customer Success 2018 2017 Return on Investment 62

Grade.us

JANUARY 28, 2020

Sales: Revenue derived from your services. A strong review portfolio directly correlates to increased sales and revenue. The more attractive your profile the better your return on investment. This includes guest posting (+100 contributor points) or guest hosting a webinar (+1,000 contributor points) for Avvo.

Advertising 38

Advertising Information Consulting Seminar 38

Magellan Solutions

NOVEMBER 10, 2023

Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most. You invest time in nurturing leads and maintaining a long-term relationship with your audience rather than just focusing on chasing quick sales.

Marketing 52

Marketing Return on Investment ROI Social Media 52

CSM Magazine

NOVEMBER 8, 2019

The Workbooks survey revealed that SMEs found it difficult to ascertain the return on investment of their CRM applications: three-quarters of British companies surveyed found it impossible to quantify the value of their CRM investment. There were some concerns around cost, however.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45