BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Studies estimate that 90% of startups fail, with 10% failing in the first year.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

FEBRUARY 21, 2023

These activities are designed to build brand awareness, drive sales and engagement, manage customer relationships, and promote products and services. When used effectively, social media marketing can be a powerful tool for driving sales and growing a business.

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Confirmit

OCTOBER 18, 2018

Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. Learn More. Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

MARCH 13, 2020

An easy place to start is by creating SMART (Specific, Measurable, Achievable, Relevant and Time-bound) goals to establish clear guidelines for defining success. Measurable: DON’T: Create a goal to “improve customer engagement” without having the tools and software in place to measure it. Register now!

Events 59

Events Webinar Metrics Customer Success 59

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. No other marketing tactic comes close to matching this ROI.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. Pulse is dedicated to providing in-depth education and networking for anybody working in a post-sale, customer-facing role.

2020 72

2020 Customer Success Events Workshop 72

CSM Magazine

NOVEMBER 8, 2019

The Workbooks survey revealed that SMEs found it difficult to ascertain the return on investment of their CRM applications: three-quarters of British companies surveyed found it impossible to quantify the value of their CRM investment. Staff have also been trained around the proper handling of data.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs. This is also not really a sales thing.

Webinar 64

Webinar B2B Return on Investment Customers 64

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. How do you measure your investment in software for help desks? The ROI of customer support isn’t always directly tied to sales.

ROI 40

ROI Return on Investment Customers Fashion 40

SmartKarrot

APRIL 15, 2022

Measure the effectiveness of Customer Success by establishing, tracking, and evolving metrics, and expose subsets of those metrics to the exec team. Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. Define & optimize the customer journey. Apply here: [link].

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. Well, your inability to measure the health of your customer support through key related metrics or how your customer service has been performing over time can be really challenging.

Customer Success 70

Customer Success Social Media Net Promoter Score Omnichannel 70

ChurnZero

APRIL 3, 2020

But how do you systematically ensure they maximize their return on investment? To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. Q&A Recap.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

ChurnZero

MARCH 20, 2020

Put simply, this means knowing how companies operate, compete, and measure success. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? Build Business Acumen. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

Alliance by IFS

JANUARY 6, 2016

Field service organizations that have invested in field service automation and mobile technology have taken the first critical steps i n optimizing their operations and improving customer service. But without continuous measurement and improvement, they may not be getting the most value out of their technology infrastructures.

Return on Investment 20

Return on Investment Webinar Measurement Technology 20

ChurnZero

MARCH 27, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. We must adapt quickly.

2007 52

2007 Customer Success Webinar Return on Investment 52

ChurnZero

FEBRUARY 25, 2020

Set specific objectives and timelines – You should set very clear objectives that are measurable against your goals as well as a timeline. If you have that number, then you can measure whether or not your process is working and you can also break that out across segments, to see where you might need to adjust.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. This awareness and interest can be used to make sales right away like in TV and in the newspaper. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale.

Social Media 40

Social Media B2B B2C Sales 40

Thematic

NOVEMBER 13, 2018

The main benefits of VOC programs are being able to measure the experience of a customer at critical touch points in real time , therefore one of the best things you can do is to just to ask the customers what they want and go from there to be able to build a relationship. This section is courtesy of our webinar with Lynn Hunsaker.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

White Paper 71

White Paper Advertising Sales Social Media 71

Pointillist

JULY 25, 2018

You will need to establish metrics for measuring the success of employee training. Success Metrics for the Business One of the most powerful benefits of using customer journey analytics is that it connects individual customer behavior to important quantitative metrics and KPIs that you and your business are measured by.

Customer Journey 43

Customer Journey Events Metrics Government 43

Grade.us

JUNE 2, 2020

We also develop a ton of marketing collateral, sales assets, and lead gen tools for our agencies to use to close clients. Point-of-sale (POS) and kiosk support mean you’re able to integrate your products and services into your business fully. The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.).

2020 47

2020 Management Net Promoter Score Multi-Channel 47

SmartKarrot

JUNE 30, 2021

Costs of the solution are high More decision makers involved in a sale Products are poorly targeted New pain points arise due to product use Product does not serve the needs of customer as expected. How to measure product adoption? Leading indicators, simply put, are ones who allow you to measure change. Time to Value.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. This approach separated the pre-sales buyer’s journey from the post-sales customer journey. Product webinars. Case Studies. Datasheets.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. When formal VoC programs first became mainstream, customer experience was (and sometimes still is) in the hands of various departments like sales and marketing, rather than CX teams.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40