ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. No worries, if you missed the webinar, you can view it on-demand here. . Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

CX University

OCTOBER 30, 2017

He will be featured in a November 15th webinar, Show me the numbers! Bridging the gap between CX measurement and real financial outcomes. “A The new consulting services are divided into two types: CX Return on Investment Measure and the Customer-Centric Business Intelligence (BI) System. Chief Marketing Officer.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Businesses can prioritize campaigns and allocate resources effectively by measuring ROI for each campaign.

ROI 52

ROI Customer Service Marketing Social Media 52

ClientSuccess

JUNE 8, 2022

All of these can be used to measure engagement, and often a slump in engagement can be a precursor to churn. Webinar: How Weave Brings Together “Return on Investment” and “Return on Effort” To Drive Customer Retention & Growth. Are they leveraging all of the features available? .

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Using lead magnets, such as free ebooks or webinars, can help entice people to provide their email addresses.

B2B 52

B2B Marketing Social Media Advertising 52

SurveyGizmo

NOVEMBER 4, 2021

Only 13% of CX leaders express full confidence that their measurement system provides a representative view of their customer base. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). CX programs cannot live by surveys alone.

2022 98

2022 Return on Investment Customer Relationship Management ROI 98

Confirmit

JANUARY 16, 2017

For example, where can a Market Research firm hope to ‘find’ Return on Investment? And most of all, how can all this be measured? In this webinar, Confirmit’s Holly DeMuro explored the two primary types of Return on Investment and how they apply to Market Research firms.

Return on Investment 45

Return on Investment Marketing Webinar ROI 45

Myra Golden

JUNE 1, 2015

“How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. Customer Service Training – Webinars. Be Gumby – A fun and memorable customer service. How to Lose a Customer Over 8 Dimes .

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

NICE inContact

OCTOBER 17, 2019

Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that. The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission.

Contact Center 48

Contact Center Return on Investment E-support Government 48

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Set SMART goals SMART stands for specific, measurable, attainable, relevant, and time-bound. Studies estimate that 90% of startups fail, with 10% failing in the first year.

2023 98

2023 Return on Investment Social Media Sales 98

ChurnZero

MARCH 13, 2020

An easy place to start is by creating SMART (Specific, Measurable, Achievable, Relevant and Time-bound) goals to establish clear guidelines for defining success. Measurable: DON’T: Create a goal to “improve customer engagement” without having the tools and software in place to measure it. Register now!

Events 59

Events Webinar Metrics Customer Success 59

Confirmit

OCTOBER 18, 2018

Put in place a Voice of the Customer program that focuses on measuring customer experience – a program that will put powerful insights in the hands of those who can take action and drive improvements at every stage of the customer experience journey. Learn More. Becoming “data driven” is the goal for all organizations today.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

Totango

SEPTEMBER 22, 2022

Reporting tools help track return on investment. The Marketo Engage marketing automation platform, owned by Adobe, is designed to deliver measurable marketing results which keep customers engaged and coming back. Totango is free forever for startups and offers a startup webinar. SaaS Analytics Tools. Primary users.

White Paper 71

White Paper Advertising Sales Social Media 71

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. It also involves analyzing industry trends to identify opportunities for growth.

Social Media 98

Social Media Management Multi-Channel ROI 98

Confirmit

SEPTEMBER 24, 2018

This type of software represents an invaluable tool for companies in their efforts to measure their customers’ loyalty, understand how best to respond to their requirements, and ultimately take the necessary actions needed to retain them and drive better business outcomes. How Does CEM Software Helps your Business? Learn More.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

This type of software represents an invaluable tool for companies in their efforts to measure their customers’ loyalty, understand how best to respond to their requirements, and ultimately take the necessary actions needed to retain them and drive better business outcomes. How Does CEM Software Helps your Business? Learn More.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

CustomerSuccessBox

NOVEMBER 24, 2021

How to measure customer value? Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. By showing that the ROI is greater than the amount that was invested. ROI of implementing a Customer Success is also an important measure. ROI of Customer Value.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

CSM Magazine

NOVEMBER 8, 2019

The Workbooks survey revealed that SMEs found it difficult to ascertain the return on investment of their CRM applications: three-quarters of British companies surveyed found it impossible to quantify the value of their CRM investment. Staff have also been trained around the proper handling of data.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

Kustomer

JULY 10, 2020

A personalized customer service strategy is just one way to make a measurable impression on consumers. Brands can see a major return on investment when they incorporate personalized customer service into their strategy. What qualifies as an “immediate” response? For Your Company. Consistent business.

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs. A: It’s your customer’s problems, priorities, and perception.

Webinar 64

Webinar B2B Return on Investment Customers 64

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Creating how-to videos and webinars which answer customers’ most frequent questions and showcase how to use new features. Email campaigns that are activated during the set-up stage of a free trial.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. How do you measure your investment in software for help desks? What impact will it actually have on bringing in revenue?

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

SmartKarrot

APRIL 15, 2022

Measure the effectiveness of Customer Success by establishing, tracking, and evolving metrics, and expose subsets of those metrics to the exec team. Generate thought leadership and webinars on key Market dynamics and/or best practice. Define & optimize the customer journey. foster collaboration and encourage continuous learning.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

MARCH 3, 2020

It will be catered to those of us working hard to build growing strong and sustainable businesses, however we measure it. SaaStock is returning to Dublin for their fifth annual SaaS festival and it’s set to be the biggest global gathering of SaaS in Europe this year. SaaStock Dublin Date: Oct 12 – 14, 2020 Location: Dublin, IE.

2020 72

2020 Customer Success Events Workshop 72

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. Your emails in this stage can include free trial offers, as well as free content like webinars, videos, or ebooks, all of which should serve to demonstrate the usefulness of your services.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. Well, your inability to measure the health of your customer support through key related metrics or how your customer service has been performing over time can be really challenging.

Customer Success 70

Customer Success Social Media Net Promoter Score Omnichannel 70

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment.

Measurement 92

Measurement Return on Investment ROI Financial 92

ChurnZero

APRIL 3, 2020

But how do you systematically ensure they maximize their return on investment? To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. Q&A Recap.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

Alliance by IFS

JANUARY 30, 2017

This new class of “connected customers” now measures the success of their interactions with service organizations against the experiences they have had with other types of services such as FedEx, Amazon, and Uber. Because there is a clear return on investment (ROI) both in efficiency and cost savings, as well as in customer relations.

Connections 22

Connections Competitive Advantage Wireless Return on Investment 22

ChurnZero

MARCH 20, 2020

Put simply, this means knowing how companies operate, compete, and measure success. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? Build Business Acumen. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

SurveySensum

FEBRUARY 14, 2024

This can include customer support, tutorials, webinars, and documentation. It provides solutions for measuring and enhancing employee engagement, satisfaction, and organizational culture. Pricing: The Basic Plan commences at a monthly rate of $99. Key Features: Enhanced control over survey design flow with advanced logic capabilities.

2024 52

2024 Feedback Culture Demo 52

Alliance by IFS

JANUARY 6, 2016

Field service organizations that have invested in field service automation and mobile technology have taken the first critical steps i n optimizing their operations and improving customer service. But without continuous measurement and improvement, they may not be getting the most value out of their technology infrastructures.

Return on Investment 20

Return on Investment Webinar Measurement Technology 20