Totango

FEBRUARY 22, 2021

This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Customer Bliss

APRIL 27, 2018

In every silo’s pursuit of becoming customer centric, the cumulative effect may be causing survey fatigue and frustration to your customers who are receiving them. Take an inventory of all the surveys that go out to customers, when and why. Even a basic set of journey stages is okay here.

Effort Score 181

Effort Score Customer Journey Social Media Call Center 181

Customer Alignment

OCTOBER 2, 2017

As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.” We work with companies just starting out in Customer Experience as well as those who are more advanced along their Customer Experience path.

Customer Experience 40

Customer Experience Customer Centricity Customer Journey Voice of Customer 40

Chattermill

MAY 12, 2019

Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Guiding Customers to Solutions Using Empathy. Make sure that everyone is engaged so you have a customer for life.”

Sales 75

Sales Employee Experience NPS Banking 75

Integrity Solutions

SEPTEMBER 28, 2023

At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. Because the customer experience (CX) will mirror your employees’ experience, your mission, vision and values have to be clear and embedded into the culture.

Customer Service Training 105

Customer Service Training Customer Service Contact Center Culture 105