Customer Centricity Customer Change Customer Success ROI 
Amity
OCTOBER 3, 2016
The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Jason: Those are all great points.
Amity
MAY 6, 2014
The following is part of a series of conversations about Customer Success Management (CSM) between Pam McBride, Director of Marketing at Amity and Jason Whitehead, CEO of Tri Tuns. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers.
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Totango
AUGUST 7, 2020
Having the ability to automate your CS teams’ work can make customer success scalable. For large high-touch accounts to tech-touch accounts, and everything in between, automation — used the right way — can add value for customers, while freeing up time for your Customer Success team members to focus on high-impact projects. .
Integrity Solutions
SEPTEMBER 28, 2023
Because the customer experience (CX) will mirror your employees’ experience, your mission, vision and values have to be clear and embedded into the culture. Clearly define what “customer-centric” actually means as a core value in your organization, and then pull it through into your customer service training.
Totango
APRIL 20, 2020
Is the customer using their product frequently and consistently? Has the customer reached key milestones and positive ROI? Do your customers feel supported and valued by your enterprise? Cutting-Edge Customer Churn Analysis. Have support tickets and any complaints been resolved in a timely manner?
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