ShepHyken
MARCH 14, 2022
Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
Experience Investigators by 360Connext
JULY 24, 2019
Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.
Integrity Solutions
SEPTEMBER 28, 2023
At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. Clearly define what “customer-centric” actually means as a core value in your organization, and then pull it through into your customer service training.
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