SurveySensum

MARCH 14, 2024

And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. These surveys provide a platform for customers to share their feedback, which can influence these online reviews. Let’s start by understanding customer satisfaction surveys and their types.

Customer Satisfaction 52

Customer Satisfaction Banking Insurance Feedback 52

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Meet with individuals and groups to get feedback. What works?

Sports 52

Sports Customers Touchpoint Feedback 52

ChurnZero

AUGUST 13, 2021

How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided. Q: How should you make a business case to purchase Customer Success tools? Q&A Recap.

Customer Success 98

Customer Success Webinar Communication Interaction 98

Kustomer

SEPTEMBER 3, 2020

Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own. I love that.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

AUGUST 13, 2021

How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided. Q: How should you make a business case to purchase Customer Success tools? Q&A Recap.

Customer Success 52

Customer Success Webinar Communication Interaction 52

SurveySparrow

DECEMBER 22, 2019

It can be overwhelming for a business to start collecting feedback because there are so many ways you can do it and you don’t know where to start from or how to start one. We are here to help you with understanding the entire process of collecting product feedback. What are the right questions to ask to get feedback about my product?”.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85

Pointillist

JUNE 7, 2021

High performers are more effective at integrating and taking action on their cross-channel customer data. They are more likely to track customer behavior in multiple channels and connect that data across touchpoints or systems. Unfortunately, many organizations struggle to access and unify customer data.

Measurement 71

Measurement 2021 Management Omnichannel 71