Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

Webinar 91

Webinar Customers Customer Service Customer Confidence 91

Myra Golden

DECEMBER 9, 2016

I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club. Experience “How to Rock Your Customer Service Job” .

Customer Service 53

Customer Service Customer Service Training Customer Confidence Customers 53

Myra Golden

DECEMBER 9, 2016

I began thinking about and conceptualizing this training during a drive home from Arkansas where I had just delivered a presentation to a group of 60 new managers in a corporate mentoring program for the world headquarters of Sam’s Club. Experience “How to Rock Your Customer Service Job” .

Customer Service 53

Customer Service Customer Service Training Customer Confidence Customers 53

Myra Golden

JUNE 2, 2016

. ——————————————————————– Key Take-aways: Learn exactly what it takes to restore customer confidence and regain goodwill after a service failure. Myra Golden. Myra Golden Media.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

AUGUST 31, 2016

Then, I custom create response letters that reflect the brand’s voice. The 5 steps ensure that the complaint response letter restores customer confidence and regains goodwill. Here are my 5 steps with great examples from great companies that know how to regain customer goodwill after the worst has happened.

Airlines 56

Airlines Customer Confidence Customer Satisfaction Brands 56

Myra Golden

AUGUST 31, 2016

This explanation helps put customers at ease and builds confidence that you really care to resolve the issue and regain goodwill. JCPenney Portraits carried out this step (from the example above) this way: “To that end, you can be assured that your email will be forwarded to the District Manager, Ms.

Airlines 60

Airlines Customer Confidence Customers Customer Satisfaction 60

Myra Golden

MARCH 24, 2020

This week I’ve been working remotely to help my clients redirect intense interactions, regain control, and restore customer confidence in these uncertain times. Today I’m sharing with you the guidance I’m giving my clients right now, in these intense times with customers. My roller bag is stowed away like winter sweaters.

Interaction 63

Interaction Customer Confidence Customers Connections 63