ShepHyken

NOVEMBER 30, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Customer Satisfaction Is the Enemy of Exceptional Customer Service appeared first on Shep Hyken.

Exceptional Customer Service 134

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 134

Magellan Solutions

NOVEMBER 27, 2023

This information lets your team customize interactions and deliver a personalized experience. It’s all about turning scattered data into a unified, customer-focused approach. Chatbots and artificial intelligence (AI) are the perfect pair for customer service, providing instant support.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ShepHyken

DECEMBER 4, 2017

This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” For information contact or www.hyken.com.

2017 0

2017 Article Customer Service Government 0

ClientSuccess

OCTOBER 16, 2017

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Even administrative roles can help streamline internal processes or workflows for the smoothest customer experience possible. At the end of the day, customer-focus trickles down from the top.

Culture 41

Culture Customer Success Customer Centricity B2B 41

Service Untitled

SEPTEMBER 17, 2012

Here are some suggestions to build customer loyalty: Always make sure customers receive prompt responses to their complaints or negative comments. Survey customer satisfaction and encourage feedback by surveys, polls, emails, and personal correspondence if needed. Offer reward programs for loyal customers.

Loyalty 60

Loyalty Rewards Programs Customer Confidence Culture 60

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception.

Culture 60

Culture Technology Brands Brand Values 60