Customer Confidence Customer Focused Customer Service Training Sales 
ShepHyken
FEBRUARY 16, 2022
Don’t think this is a sales technique. Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s simple.
ShepHyken
MARCH 22, 2017
They get to hear what customers are thinking about, asking about and more. Build trust by “down-selling” the customer. This is a very customer focused strategy. Most companies try and find ways to add on to a sale or “up-sell” a customer to something more expensive. Customer service really is everyone’s job.
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ShepHyken
DECEMBER 4, 2017
They have to ensure customers’ online experiences run smoothly. My Comment: For many businesses (even if you’re not a retailer), holiday sales are higher than the rest of the year. Every business must be prepared in busy times for the increase in customers. Then an even more powerful emotion needs to kick in… relief.
ShepHyken
FEBRUARY 14, 2018
And, the same goes for your customers’ phone calls. You would probably contact your customers more often. A salesperson could check in with their customers to see how they are doing or to notify them of a promotion, sale, or special event. A customer service rep could follow-up to make sure everything was working.
ShepHyken
JANUARY 25, 2017
But, sales alone couldn’t make them the success that they are today. They needed a good product that was supported by good service. That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer?
ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Today there are over 2,000 bakery-cafes, more than 100,000 associates and sales are over $5 billion. And, they didn’t get there by disappointing their customers. 5) Act with urgency.
ShepHyken
MAY 25, 2016
It was for one of my Forbes columns, Seven Ways to Use Email to Build Your Brand and Create a Better Customer Experience. In the process of the interview, I asked Nate about his favorite customer service story. Without hesitating he told me about Jordan, one of Campaign Monitor ’s sales and support reps, from Minneapolis.
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