ShepHyken
MARCH 22, 2017
They get to hear what customers are thinking about, asking about and more. Build trust by “down-selling” the customer. This is a very customer focused strategy. Most companies try and find ways to add on to a sale or “up-sell” a customer to something more expensive. Customer service really is everyone’s job.
ShepHyken
FEBRUARY 16, 2022
Educating customers and creating clarity is a great way to separate yourself from others who might not be willing to take an extra minute or two to help the customer become smarter so they can make smarter buying decisions. . Don’t think this is a sales technique. Just make your customers smarter. . It’s simple.
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Magellan Solutions
NOVEMBER 27, 2023
Exceptional customer service is a guiding light, capturing attention amidst many options. Creating a memorable experience is more important than making sales. It attracts customers to the warmth of genuine service and concern. Imagine your business on a stage with your valued customers in the audience.
ShepHyken
SEPTEMBER 7, 2018
If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.
ShepHyken
JANUARY 25, 2017
But, sales alone couldn’t make them the success that they are today. That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer? (Currently there are more than 23 million views!) Follow on Twitter: @Hyken.
ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Today there are over 2,000 bakery-cafes, more than 100,000 associates and sales are over $5 billion. And, they didn’t get there by disappointing their customers. 5) Act with urgency.
Service Untitled
SEPTEMBER 17, 2012
Our competitors are always within inches of grabbing our customers and clients with a better presentation, a better product, or a better service. It’s not about just selling; it’s about presenting our best employees and our sales teams who possess not only positive attitudes, but who are attentive listeners and problem solvers.
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