Magellan Solutions

NOVEMBER 27, 2023

Exceptional customer service is a guiding light, capturing attention amidst many options. Creating a memorable experience is more important than making sales. It attracts customers to the warmth of genuine service and concern. Imagine your business on a stage with your valued customers in the audience.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.

Blog 81

Blog Demo 2018 Reference 81

ShepHyken

JANUARY 25, 2017

But, sales alone couldn’t make them the success that they are today. That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer? (Currently there are more than 23 million views!) Follow on Twitter: @Hyken.

Customer Service 92

Customer Service 2011 2012 Customer Focused 92

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Today there are over 2,000 bakery-cafes, more than 100,000 associates and sales are over $5 billion. And, they didn’t get there by disappointing their customers. 5) Act with urgency.

Customer Confidence 63

Customer Confidence Customer Service Training Customer Service Customer Focused 63

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. The same development can be seen in the grid for sales excellence.

Culture 60

Culture Technology Brands Brand Values 60

ClientSuccess

OCTOBER 16, 2017

When an organization is truly focused on the outcomes and success of customer relationships, it can positively impact a company culture from nearly every angle. Here are 5 reasons why focusing on customer success is imperative for any organization’s company culture: 1. It Brings Departments Together.

Culture 41

Culture Customer Success Customer Centricity B2B 41