ClientSuccess

DECEMBER 27, 2022

At the heart of any successful customer relationship is a clear and well-defined path to customer success. This means implementing best practices in areas such as product training, initial relationship cadence, and real-time support. Here are key strategies to consider when creating a Customer Success Journey Map: 1.

Customer Success 52

Customer Success Customer Journey Customer Confidence Travel 52

ClientSuccess

FEBRUARY 14, 2023

Making an apology to customers after things go wrong is positively related to satisfaction with restoring the customer relationship. Practicing empathy puts us in the proper headspace to learn from our customers. ” – Stephen Covey How Does Your Company Restore Customer Confidence When Things Go Wrong?

Customer Success 80

Customer Success Customer Journey Mapping Customer Confidence Blog 80

ShepHyken

DECEMBER 14, 2018

This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. To guarantee customer retention, CX teams need to consider a security breach as a likely stop along the customer journey.

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Blog Customer Experience Government Article 104

Stella Connect

APRIL 11, 2017

High tech creates a high-touch in-store experience when it: Recognizes each customer’s purchase history, regardless of channel; Provides associates with up-to-the-minute data; Informs and empowers customers so they can make the most suitable purchases; and. Makes the customer journey easy, fun, and memorable.

Customer Experience 40

Customer Experience Omnichannel Retail Sales 40

ShepHyken

NOVEMBER 30, 2018

Goal: Improve Customer Loyalty. The best policies and procedures do not compel agents to say no to certain customers. It reveals specific, immediate steps for achieving the lofty, high-level objectives that have the community buzzing. Task: Remove one “no” from your vocabulary. They instruct agents on why and how to say yes.

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Blog Omnichannel Average Handle Time Contact Center 96

CustomerSuccessBox

JULY 19, 2022

It keeps the promises made during the sales process & onboarding and serves as the foundation of your customer relationship. Delivering results quickly gives customers confidence that they made the right decision and increases the likelihood that they will continue the partnership in the long run.

Customer Success 52

Customer Success B2B Customers Brands 52