ShepHyken

JUNE 24, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. My Comment: Here is a great testimonial to the combination of a great customer experience and product. I never knew I wanted that.”

Article 113

Article 2019 Customer Service Poor Customer Service 113

ShepHyken

MAY 2, 2018

As I was heading to the FedEx office, one of my fellow speaker-buddies told me he took his to the front desk of the hotel where they conveniently accommodated his request to ship the gift to his home. This is a classic example of a lack of consistency , which comes from a lack of training. And, without confidence, you can’t have trust.

Hotels 89

Hotels Customer Service Training Customer Service Information 89

ShepHyken

OCTOBER 5, 2016

After a number of comments from our readers, I want to discuss how, when and where you can WOW your customers. I’ve always been concerned with a company that tells me that they want to consistently WOW their customers. Without that, there is no predictability, and that leads to a lack of confidence. The key is consistency.

Hotels 133

Hotels Customer Service Training Leadership Customer Service 133

Up Your Service

MARCH 24, 2015

In Part One , I explained how you can make it easier for your employees to provide great service to your customers or clients. But delivering great service is only half the battle. Compliments are highly motivating and inspire employees to keep coming up with newer and better service ideas. Don’t overthink it.

Hotels 66

Hotels Culture Customer Service Training Customer Confidence 66