InMoment XI
FEBRUARY 7, 2024
The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.
ShepHyken
OCTOBER 5, 2016
As we were setting up for the presentation, the banquet manager from the hotel asked my client if we would like the overhead lighting to have blue and orange accents. Just after the speech I had a chance to chat to some of the leadership and several employees. This was an after-dinner talk. It was just accent lighting. Just a detail.
Qualtrics
APRIL 30, 2020
Once those criteria are met, however, workers want to see a few more things happen before they feel confident coming back: 39% want the ability to maintain social distancing at work (6 feet between people). 27% want their company leadership to deem it safe to come back. 62% say they would feel uncomfortable staying in a motel or hotel.
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