Steve DiGioia

SEPTEMBER 9, 2016

At its essence, this is a question about recommendations/referrals, which is inextricably linked to reputation, which, in turn, is inextricable linked to customer confidence in the organization’s performance/product & service quality. Interested in writing a guest post and be published here? Click to find out how. How about you?

Customer Service 45

Customer Service Net Promoter Score NPS 2003 45

ReviewTrackers

APRIL 2, 2019

Manage online reviews, social media, and customer feedback. Consumers today rely heavily on social media and online reviews — not only to choose where to have lunch or which hotel to check into, but also to make bigger decisions, like where to get healthcare, or who has the best auto service coverage, or which banks are trustworthy.

Banking 90

Banking Management 2012 Social Media 90

ShepHyken

MAY 2, 2018

As I was heading to the FedEx office, one of my fellow speaker-buddies told me he took his to the front desk of the hotel where they conveniently accommodated his request to ship the gift to his home. I had a chance to talk to the hotel manager about what happened. I decided to do the same, but my experience was the antithesis of his.

Hotels 89

Hotels Customer Service Training Customer Service Information 89

ShepHyken

OCTOBER 5, 2016

As we were setting up for the presentation, the banquet manager from the hotel asked my client if we would like the overhead lighting to have blue and orange accents. This was an after-dinner talk. It just so happens that the company’s corporate colors were blue and orange.

Hotels 133

Hotels Customer Service Training Leadership Customer Service 133

Up Your Service

MARCH 24, 2015

If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. LUX* Resorts & Hotels excels at acknowledging employee achievements. When most companies set out to fix their service issues, they start with customer-facing employees.

Hotels 66

Hotels Culture Customer Service Training Customer Confidence 66

Kayako

JULY 28, 2022

Instead of more choices and channels, companies should optimize a self-service process that: Prioritizes customers’ ability to resolve their problems via self-service. Gives customers confidence they can resolve their issue, so they don’t abandon the attempt too early.

Customer Service 98

Customer Service Management E-support B2C 98

Grade.us

MARCH 6, 2023

How to Respond to a Negative Review There has been significant research on how to effectively respond to and defuse negative customer feedback – much of it from the hotel and hospitality industry where reviews have an even larger impact. The customer took the time to right a perceived wrong.

Feedback 36

Feedback Hospitality Hotels Customer Confidence 36

Grade.us

JANUARY 7, 2020

Travel and Hotel. You’ll always want to take the high ground when you respond to your customers. First a negative review from the Four Seasons hotel in Las Vegas : As far as reviews go, this one stings. This means they’ll preserve each of the reviews written by customers, whether they’re good, bad or ugly.

Advertising 51

Advertising Hotels Social Media Customer Confidence 51

Grade.us

JANUARY 12, 2021

Travel and Hotel. He expressed gratitude and mentioned looking forward to his customer’s next visit. He kept things simple and focused on the customer. Response to positive hotel stay. They’re going out of their way to provide their customers with the care, and protection they need. Home and local services.

Advertising 35

Advertising Social Media Events Connections 35

Qualtrics

APRIL 30, 2020

52% say they would have spent money on travel expenses (flights, hotels etc.). 62% say they would feel uncomfortable staying in a motel or hotel. Similarly, 13% say they’d be comfortable staying at a hotel for work right now, while 9% say they’d feel comfortable doing so for pleasure. Learn More. appeared first on Qualtrics.

Sports 49

Sports Travel Hotels Events 49