InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.

Hotels 260

Hotels Guest Experience Travel 2024 260

ReviewTrackers

APRIL 7, 2021

Manage online reviews, social media, and customer feedback. That’s why it’s so important that banks are able to manage and monitor social media, online reviews, and other digital channels where people are leaving feedback or talking about their brand. Make next-level service and support an investment priority.

Banking 94

Banking Management 2012 Social Media 94

ReviewTrackers

APRIL 2, 2019

Manage online reviews, social media, and customer feedback. That’s why it’s so important that banks are able to manage and monitor social media, online reviews, and other digital channels where people are leaving feedback or talking about their brand. Make next-level service and support an investment priority.

Banking 90

Banking Management 2012 Social Media 90

ShepHyken

JUNE 24, 2019

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. 10 Examples of Great Customer Service by Nextiva.

Article 114

Article 2019 Customer Service Poor Customer Service 114

BirdEye

DECEMBER 16, 2022

Feedback from your customers can give you direct insights into where your industry is heading, what customers are looking for, and how you can improve your business practices. 3 important data insights from customer reviews. Pro Tip: Display your Google reviews as a badge of honor on your website and social media channels.

Multi-Channel 98

Multi-Channel Download Insights Hotels 98

Kayako

JULY 28, 2022

Instead of more choices and channels, companies should optimize a self-service process that: Prioritizes customers’ ability to resolve their problems via self-service. Gives customers confidence they can resolve their issue, so they don’t abandon the attempt too early.

Customer Service 98

Customer Service Management E-support B2C 98

Grade.us

JANUARY 7, 2020

Travel and Hotel. You’ll always want to take the high ground when you respond to your customers. First a negative review from the Four Seasons hotel in Las Vegas : As far as reviews go, this one stings. This means they’ll preserve each of the reviews written by customers, whether they’re good, bad or ugly.

Advertising 51

Advertising Hotels Social Media Customer Confidence 51