InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. What’s more, they expect brands to adapt to as their needs and expectations inevitably evolve.

Hotels 260

Hotels Guest Experience Travel 2024 260

ReviewTrackers

APRIL 7, 2021

In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. reputational risk is intangible and hard to measure.

Banking 94

Banking Management 2012 Social Media 94

ReviewTrackers

APRIL 2, 2019

In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. reputational risk is intangible and hard to measure.

Banking 90

Banking Management 2012 Social Media 90

ShepHyken

JUNE 24, 2019

Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. My Comment: Here is a great testimonial to the combination of a great customer experience and product.

Article 113

Article 2019 Customer Service Poor Customer Service 113

Kayako

JULY 28, 2022

Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. When looking at actual customer behavior, the opposite is true.

Customer Service 98

Customer Service Management E-support B2C 98

Grade.us

JANUARY 7, 2020

Travel and Hotel. What about Yelp’s impact on brands? Yelp has a variety of tools, resources and programs brands can use to achieve broad business goals. Customers check-in for a variety of reasons, including deal redemption, social proof or showing support. Their most reviewed industries are: Restaurants.

Advertising 51

Advertising Hotels Social Media Customer Confidence 51

Grade.us

JANUARY 12, 2021

Travel and Hotel. What about Yelp’s impact on brands? Yelp has a variety of tools, resources and programs brands can use to achieve broad business goals. Customers check-in for a variety of reasons, including deal redemption, social proof or showing support. He kept things simple and focused on the customer.

Advertising 35

Advertising Social Media Events Connections 35