InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.

Hotels 260

Hotels Guest Experience Travel 2024 260

ReviewTrackers

APRIL 7, 2021

Manage online reviews, social media, and customer feedback. That’s why it’s so important that banks are able to manage and monitor social media, online reviews, and other digital channels where people are leaving feedback or talking about their brand. Be open to and properly manage employee feedback.

Banking 94

Banking Management 2012 Social Media 94

ReviewTrackers

APRIL 2, 2019

Manage online reviews, social media, and customer feedback. That’s why it’s so important that banks are able to manage and monitor social media, online reviews, and other digital channels where people are leaving feedback or talking about their brand. Be open to and properly manage employee feedback.

Banking 90

Banking Management 2012 Social Media 90

BirdEye

DECEMBER 16, 2022

Feedback from your customers can give you direct insights into where your industry is heading, what customers are looking for, and how you can improve your business practices. 3 important data insights from customer reviews. 3 important data insights from customer reviews.

Multi-Channel 98

Multi-Channel Download Insights Hotels 98

Kayako

JULY 28, 2022

Instead of more choices and channels, companies should optimize a self-service process that: Prioritizes customers’ ability to resolve their problems via self-service. Gives customers confidence they can resolve their issue, so they don’t abandon the attempt too early.

Customer Service 98

Customer Service Management E-support B2C 98

Grade.us

JANUARY 12, 2021

Travel and Hotel. If you won’t be able to communicate with customers you can turn off the “Message the Business” feature on an as-needed basis if you’re unable to respond to customer feedback and requests. . He expressed gratitude and mentioned looking forward to his customer’s next visit.

Advertising 35

Advertising Social Media Events Connections 35