InMoment XI

FEBRUARY 7, 2024

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.

Hotels 260

Hotels Guest Experience Travel 2024 260

ReviewTrackers

APRIL 7, 2021

Manage online reviews, social media, and customer feedback. Consumers today rely heavily on social media and online reviews — not only to choose where to have lunch or which hotel to check into, but also to make bigger decisions, like where to get healthcare, or who has the best auto service coverage, or which banks are trustworthy.

Banking 94

Banking Management 2012 Social Media 94

ShepHyken

NOVEMBER 17, 2017

Asking your customers to post online reviews shows that you have confidence that you will take care of your customers by delivering a great customer service experience and taking care of any problems that may arise – in such a way that will earn you a glowing online review. – Shep Hyken.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

BirdEye

DECEMBER 16, 2022

Feedback from your customers can give you direct insights into where your industry is heading, what customers are looking for, and how you can improve your business practices. 3 important data insights from customer reviews. 3 important data insights from customer reviews.

Multi-Channel 98

Multi-Channel Download Insights Hotels 98

ReviewTrackers

APRIL 2, 2019

Manage online reviews, social media, and customer feedback. Consumers today rely heavily on social media and online reviews — not only to choose where to have lunch or which hotel to check into, but also to make bigger decisions, like where to get healthcare, or who has the best auto service coverage, or which banks are trustworthy.

Banking 90

Banking Management 2012 Social Media 90

Up Your Service

MARCH 24, 2015

If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. That’s why you should a) actively solicit feedback from customers, and b) regularly share positive comments with employees. Have mistake meet-ups. Don’t overthink it.

Hotels 66

Hotels Culture Customer Service Training Customer Confidence 66

Grade.us

MARCH 6, 2023

Here’s how: Invite customers to give feedback: If you collect your client’s customer information such as an address, email, or phone number, you might send customers a message after a transaction inviting them to give feedback about their experience. Not to worry, though. You can help.

Feedback 36

Feedback Hospitality Hotels Customer Confidence 36