Experience Matters

JANUARY 20, 2015

Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. Finalists are Activision Customer Care, Aetna, Crowe Horwath LLP, Dell Inc., EMC Corporation, Texas NICUSA, The Results Companies, and TouchPoint Support Services. Crowe Horwath.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

GetFeedback

MAY 9, 2019

Customer-centric culture: Your company’s brand values must align with putting the customer’s needs first and fostering customer sympathy. And your programs and processes should reinforce customer connectedness. Employee experience: Happy employees cultivate happy customers.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey."

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Qualtrics

FEBRUARY 1, 2019

Companies must be customer-centric and provide an excellent customer experience or they’ll risk high customer churn. With rising customer expectations, companies have an opportunity to join and advocate for this new level of customer connectedness and reap the benefits of increased business performance.

Customer Centricity 20

Customer Centricity Customer Connectedness Innovation Books 20

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey."

Definition 64

Definition Net Promoter Score Customer Experience CEM 64