Michelli Experience

MARCH 11, 2016

One-channel marketing isn’t effective anymore. They’re taking their primary search devices with them, opening a slew of multi-channel possibilities. Today’s buyers view products online before ever entering a physical location. Instead, prioritizing the “digital window shopper” proves to be effective.

Technology 56

Technology Marketing Loyalty Programs Multi-Channel 56

Storyminers

MAY 16, 2016

our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Today, success means connecting with your most important customer: the omni-channel shopper.

Retail 45

Retail 2016 Multi-Channel Travel 45

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Kevin Leifer. Kean Graham. Greg Dewald. Ben Thompson. Chloe Thomas.

2016 111

2016 2017 Customer Experience Social Media 111