Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. We’ve put together three powerful use cases, one for airlines, one for hotels, and one that any travel company can put into use, each utilizing a different capability within the customer journey space. Power Pre-flight Communications With Real-Time Interaction Management.

Travel 40

Travel Hospitality Customer Journey Airlines 40

CSM Magazine

FEBRUARY 1, 2024

A restaurant can hire the greatest chef in the world, and still have poor reviews because of the service the customer receives. Include Customer Service Based Keywords Buzzwords in the customer service industry include things like active listening, customer engagement, supported, improved, solved or assisted.

Net Promoter Score 52

Net Promoter Score Social Media Rewards Programs Customer Retention 52

Second to None

FEBRUARY 4, 2020

When it comes to reducing the amount of effort it takes for customers to complete a purchase, direct-to-consumer selling strategies can serve as a vital tool. Another industry that is utilizing direct communication with customers is hospitality.

Consumers 67

Consumers Hospitality Rewards Programs Retail 67

Currency Alliance

FEBRUARY 26, 2019

The reality is that there are a lot of people slapping each other’s backs about incremental gains, while most brands still have less than 1/3 rd of customers active in their loyalty programs. A loyalty program should be relevant to 80% of customers. How can we call that success? A little more context. to 0.3%.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

MARCH 21, 2019

Salesforce Marketing Cloud , (formerly ExactTarget), Hubspot and (at a more basic level) Mailchimp can all do similar things: build campaigns, interact at different stages of the customer journey, and schedule triggers and messaging across channels.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58