Customer Expectations Customer Focused Customer Service Training Loyalty Programs 
ShepHyken
OCTOBER 25, 2021
This article emphasizes that customers may not be so quick to want to use an automated or digital system. Our customer service research indicates that 59% of customers prefer to go to the phone or email over digital channels. Read this article and learn more about what customers expect.
ShepHyken
APRIL 25, 2022
Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both.
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ShepHyken
OCTOBER 11, 2021
Here are the four best ways to make sure your customer service is top-notch in 2021. My Comment: This article hits on some of the basics of a great customer experience. And, it’s not about being “over-the-top,” but simply doing what customers expect. It’s a philosophy to be embraced by everyone in an organization.
ShepHyken
AUGUST 28, 2017
One of the most important aspects of doing business for almost any company is customer service. In order to develop a loyal customer base and thrive, companies often need to go above and beyond customer expectations. company claims to prioritize customer needs, only a few are able to do so successfully.
ShepHyken
AUGUST 23, 2021
This article, while focused on retail, has application to any industry. Reducing friction creates efficiencies, not only for the customer but also the business. Customers expect an easy and convenient experience with anyone they do business with. My Comment: I love the concept of loyalty programs.
ShepHyken
OCTOBER 10, 2022
The Secret to Building Brand Devotion is Not a Loyalty Program. Here’s What Customer’s Really Want. Entrepreneur Media) The idea of consumer loyalty has been around for centuries. My Comment: I’ve always preached that there is a difference between a repeat customer and a loyal customer.
ShepHyken
JUNE 20, 2022
How to Create a Total Experience that Fulfills 3 Fundamental Customer Needs by Kate Kompelien. CMSWire) For as long as goods have been bought and sold, customer expectations for how these goods should be delivered have been in a constant state of evolution. If you have a loyalty program, you’ll want to read these stats.
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