ShepHyken

DECEMBER 5, 2018

If a customer is on a website and needs help, there should always be a human fallback. A bad customer experience design: The concept of CX design is a hot topic. Companies are assigning executive titles to the person in charge of “design.” This isn’t designing labels and packaging.

Banking 126

Banking Advertising Customer Service Training Customer Experience Design 126

ShepHyken

JULY 6, 2020

So, consider that while the article is focused on healthcare – and the numbers he shares may be different in your industry – the concepts are still valid for almost any industry or business. 6 Ways to Boost Customer Experience Design Adoption & Growth by Ricardo Saltz Gulko. Follow on Twitter: @Hyken.

Article 66

Article 2020 Customer Service Healthcare 66

Myra Golden

DECEMBER 19, 2017

But, sometimes, personalization can get in the way of serving the customer and moving things forward. Last week I delivered a customer service training session where part of our focus was moving employees out of an attitude of personalization to an emphasis on finding a win-win solutions for problems.

Customer Service Representative 45

Customer Service Representative Customer Service Workshop Customer Service Training 45

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132