SurveySparrow

JUNE 30, 2023

Welcome to the captivating world of customer experience design, where we turn mundane interactions into extraordinary adventures. But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. Now, we won’t be donning capes or fighting villains.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. It depends on two things—their business design and their people. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. Vacasa’s technology stack is built for personalization at scale.

Culture 40

Culture Books Guest Experience Hotels 40

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 45

Sales Hospitality Guest Experience 2016 45