Customer Experience Management Multi-Channel NPS User Experience 
SurveySensum
MARCH 20, 2024
If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution!
SurveySensum
OCTOBER 23, 2023
Not Easy to Use An ideal feedback management tool should offer a simple user experience. It should be easy to set up and use otherwise users might need technical assistance in understanding the functionalities of the tool. Here’s a customer review on this issue: Source How Did We Evaluate GetFeedback Alternatives?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
SEPTEMBER 20, 2021
NPS tracking & benchmarks. Customer Effort Score (CES). Customer Satisfaction Score (CSAT). Customer Satisfaction Score (CSAT). Issue tracking & management. Offline feedback management. User experience feedback. Feedback collection for diverse channels. NPS surveys.
SurveySensum
NOVEMBER 1, 2023
Just like any tool, SurveySparrow also comes with some drawbacks that motivate users to look for an alternative. Well, we explored some of the popular product review platforms like G2, Capterra, Trustradius, and others to get an understanding of users’ experience with SurveySparrow. How do we know that?
SurveySensum
JULY 2, 2023
Also, the tool is so intuitive that users without much expertise can also use it. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. This includes gathering customer feedback for analysis and actionable insights. Supports multi-channel survey distribution.
SurveySensum
OCTOBER 10, 2023
It is a customer experience management tool that helps businesses make their customer feedback actionable. With SurveySensum, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Users can create surveys in multiple languages.
SurveySensum
NOVEMBER 11, 2021
It is common for an acquisition to cause practical issues for the existing customers, especially since they are most sensitive to the uncertainties caused by a merger. . Not user-friendly. According to reports, Qualtrics had the highest percentage of negative reviews that described “user experience.” Take a look.
Expert insights. Personalized for you.
52 
Let's personalize your content