Clarabridge

JANUARY 24, 2017

Understanding and overcoming common blindspots in the customer journey. You’ve dedicated yourself to understanding your customers better! Maybe you’ve become a survey savant or customer experience evangelist. Watch out for these blindspots in your own customer journey efforts. The post Blindspot!

Customer Journey 45

Customer Journey Wireless Customer Experience Professionals Metrics 45

Clarabridge

JANUARY 31, 2017

In any customer journey mapping initiative, there’s likely to be some debate over how to define the different phases a customer goes through in their journey. You might never find a customer journey map missing the buying phase, but there is one critical area missing far too often—when you are losing customers.

Customer Journey Mapping 45

Customer Journey Mapping Wireless Customer Experience Professionals Customer Journey 45

Clarabridge

JANUARY 31, 2017

In any customer journey mapping initiative, there’s likely to be some debate over how to define the different phases a customer goes through in their journey. You might never find a customer journey map missing the buying phase, but there is one critical area missing far too often—when you are losing customers.

Customer Journey Mapping 40

Customer Journey Mapping Wireless Customer Experience Professionals Customer Journey 40

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz is the founder and CEO of CX Journey Inc. In 2014, Ian officially became a Certified Customer Experience Professional.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz is the founder and CEO of CX Journey Inc. In 2014, Ian officially became a Certified Customer Experience Professional.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Pointillist

OCTOBER 22, 2018

Next, I’ll describe four ways you can use AI to improve your understanding of your customer experience data and five ways to make your CX metrics actionable. Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering. Find Insights Across Customer Journeys. Emotion AI. “By

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40