Customer Focused Customer Service Magazine Poor Customer Service 
ShepHyken
MAY 12, 2019
Each week I read a number of customer service and customer experience articles from various resources. LinkedIn) When it comes to the strategic decisions that will help you thrive as a company, a positive experience is not the only factor that will make customers choose you, or stay with you. by Michael Stelzer.
ShepHyken
MAY 30, 2022
Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers – one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.
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CSM Magazine
OCTOBER 22, 2019
If you run any kind of business, including a marketing agency, you have to become customer-obsessed and customer-focused. Your customers are the lifeblood of your company and they will make or break your overall success. You’ll both focus on and take care of your customers to meet each and every one of their needs.
CSM Magazine
JUNE 19, 2022
Bad customer experiences obviously damage existing customer relationships, but they can also endanger potential opportunities and erode your bottom line. Research by Microsoft found that 58% of consumers simply switch companies when they have a poor customer service experience. Failing to listen to customers.
LiveChat
NOVEMBER 16, 2018
This intense customer focus has paid off for those who’ve gotten their customer experience just right. Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. Make Your Website Your Customer Service Hub.
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