Customer Focused Guest Experience Hospitality Innovation 
ShepHyken
JANUARY 25, 2021
My friend and innovation guru Josh Linkner has his version of the same principle, which he calls Rule 105. The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. Follow on Twitter: @Hyken.
Experience Investigators by 360Connext
JULY 16, 2019
One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? We tend to get excited about customer experience projects. It’s going to take more in terms of execution.
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