Stella Connect

JUNE 28, 2018

Customer loyalty is hard to come by, and it’s even harder to keep. The two things consumers want most— omnichannel consistency and an effortless customer experience —are moving targets. All of these initiatives can help fortify and grow a brand’s customer base. Become an Omnichannel Leader: 3 Keys to Success.

Omnichannel 40

Omnichannel Retail Customer Journey 2017 40

Kustomer

FEBRUARY 19, 2024

CSAT measurements are particularly noteworthy within Zendesk’s suite of metrics, offering a direct gauge of customer happiness and service quality. ? Why Kustomer is a better choice for an intuitive dashboard Kustomer’s dashboards differentiate itself by focusing on the customer journey alongside key support metrics.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

SurveySensum

JANUARY 5, 2023

End-to-end customer support (Live chat, email, help articles, etc.). SurveySenum offers many benefits like customized question templates, unlimited surveys, powerful dashboards, easy-to-download reports, and so much more. But the best part of this platform is that it is affordable and gives you end-to-end customer support.

2023 52

2023 Feedback NPS Demo 52

Comm100

DECEMBER 1, 2017

Tip: Pay attention to customer demographics, culture, and feedback when crafting your customer engagement strategy. Customer Journey Mapping Is Gaining Importance. One third of companies, or 33%, have prioritized improving customer journey mapping in 2018. Improving the Agent Experience Ties for Fourth.

Contact Center 42

Contact Center 2018 Customer Centricity Social Media 42

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. In just 40 days.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too. In just 40 days.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72

SurveySensum

APRIL 21, 2023

SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Yes/No Did you face any issues while shopping?

Retail 52

Retail Feedback 2023 Social Media 52

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Need : Customer service software, sales tools, omnichannel software, live chat software. Business Seeks All-in-One Customer Service Software. Competitors: BoldChat, LiveChatInc.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42