SurveySensum

AUGUST 14, 2023

A week into getting my new smartphone, I got a call from customer support checking in on my experience. Just as I was about to say goodbye, the agent dropped the bombshell – a sale on the exact phone cover I had my eye on! While talking about it may seem easy, improving the customer effort score can be a real struggle.

Effort Score 52

Effort Score Customer Experience E-support E Commerce 52

ClientSuccess

FEBRUARY 8, 2023

Logo churn rate : this metric looks at the percentage of logos (aka customers) that churn (end their contracts) in a given period vs. the number of customers that your team started within that same period. For example, if a customer purchases 20 licenses but uses only 5, the license utilization rate is only 25%.

Metrics 75

Metrics Customer Success Net Promoter Score E-support 75

Kustomer

JULY 28, 2022

Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. This, in addition to world-class CX, will lead to a higher amount of money spent over the entire relationship with your company.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

SurveySparrow

JUNE 30, 2023

Prioritize issues based on their impact on customer satisfaction and business goals. #3 product, marketing, and sales) to address customer concerns. 4 Develop and implement CX strategies Design strategies to enhance overall customer experience. Offer ongoing support and guidance to improve their skills and knowledge. #8

Customer Experience Management 52

Customer Experience Management Net Promoter Score Customer Experience Management 52

SurveySensum

JULY 11, 2023

They want to make customers feel special, create lasting memories, and build a community of happy customers. And you know – great customer experience can make your brand successful. Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SurveySensum

JULY 13, 2023

Touchpoints In-store display, sales assistance, etc. Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. To assess the effectiveness of the sales assistant in helping with the purchase decision.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Touchpoints In-store display, sales assistance, etc. Surveys to take Customer Satisfaction Survey (CSAT) When to take After the customers have interacted with your sales assistants and have been made aware of your brand. To assess the effectiveness of the sales assistant in helping with the purchase decision.

Retail 52

Retail Customer Experience Touchpoint Social Media 52