InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.
Kustomer
JUNE 27, 2022
Compassionate customer service is central to meeting the needs of the modern consumer from any generation of shopper. Feel free to explore at your own pace, starting with our table of contents: What Are the Benefits of Customer Service Software? Types of Customer Support Software.
Kustomer
FEBRUARY 6, 2024
If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. SMB SMB help desk software is designed for smaller businesses with one focus – efficiently handling support requests.
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