Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13

ShepHyken

JULY 24, 2023

I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. They have elevated customer service expectations and demand nothing short of perfection. My Comment: I love a good list, and this one fits the bill.

Article 12

Article Customer Service 2023 Retail 12

ShepHyken

AUGUST 31, 2020

(Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? My Comment: Some of our readers may know that I’m writing another book about getting customers to come back. The more formal name for that is “customer retention.” Still, I liked this article a lot.

Article 108

Article 2020 Customer Service Social Media 108